ACI Platform: Automated Email Campaigns for Collections

ACI Platform automates email campaigns for collections teams. Select accounts, send letters, and track every outcome from one centralized interface.

ACI Platform is a collections management tool that automates the process of sending and tracking email campaigns for consumer accounts. Instead of manually coordinating outreach, you use ACI Platform to select the right accounts, configure the appropriate email content, and monitor every delivery outcome — all from one centralized interface. This page gives you an overview of how the platform works and points you to the resources you need to get started.

How It Works

ACI Platform organizes your email campaigns around a straightforward workflow:

1. Open Portfolio Center

   Navigate to Portfolio Center in the ACI Platform to access your collections accounts and campaign tools.

2. Go to Email Automation

   Select Email Automation to begin configuring a new campaign.

3. Select a Client Code and Letter Type

   Choose the Client Code that identifies the group of accounts you want to target, then select the Letter Type that determines which email template is sent to consumers.

4. Send the Campaign

   Launch the campaign. ACI Platform searches all accounts linked to the selected Client Code and sends the chosen letter to eligible consumers.

5. Track Results

   Monitor delivery outcomes — including sent, bounced, opened, and opt-out statuses — through the Email Campaigns tab and Email Summary tab.

6. Receive Return Files

   After each delivery event, ACI Platform generates an ACI Return File (CSV) capturing updated account statuses. Good Sync automatically analyzes, syncs, and sends these files to your FTP destination — no manual export required.

Records without an email address on file are automatically excluded from campaigns. Only accounts with a valid email address are eligible to receive campaign emails.

Explore the Documentation

Key Concepts

Learn the core terminology used throughout ACI Platform, including Client Code, Letter Type, Email Log, Return File, and campaign status values.

Launch a Campaign

Follow step-by-step instructions to configure and send an email campaign through Portfolio Center.

Campaign Results

Understand how to read campaign outcomes and interpret per-email status values in the Email Log.

Reporting

Use the Email Campaigns tab to review aggregate campaign metrics and monitor trends over time.