> ## Documentation Index
> Fetch the complete documentation index at: https://lyntex.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Bounced Email Workflow in the ACI Platform

> Learn how the ACI Platform automatically handles bounced emails: status updates, CSV file generation, and return file delivery via Good Sync.

When an email bounces, the ACI Platform automatically detects it on a set schedule and processes the bounce through a series of automated steps — no manual intervention required. From status updates to return file delivery, the entire workflow runs in the background so your records stay accurate and up to date.

## Bounce Workflow

**1. System Watches for Bounces**

The system monitors outgoing emails on a set schedule and detects any bounced messages.

**2. Email Log Is Searched**

The system searches the email log by the bounced email address to locate the matching campaign record.

**3. Email Log Status Updated**

The email log entry for that address is updated to **Bounced**.

**4. Collection Account Status Updated**

The collection account linked to that email address is updated to **Bounced**.

**5. CSV File Created**

The system creates a single CSV file containing the bounce record.

**6. File Saved to ACI Return File Folder**

The CSV file is saved to the ACI Return File folder.

**7. Good Sync Runs Analyze and Sync**

Good Sync runs its analyze and sync process on the ACI Return File folder.

**8. Return File Sent to FTP via FileZilla**

The return file is sent to FTP through FileZilla, completing the bounce processing workflow.

## What to Expect

After the workflow completes, you can see the **Bounced** status reflected in two places:

* **Email Campaigns tab** — displays the aggregate bounce count across your campaign.
* **Email Summary tab** — shows the per-email log status so you can identify exactly which addresses bounced.

> [!NOTE]
>
> Bounce detection runs on a schedule — there may be a short delay between when a bounce occurs and when it appears in the platform. If you don't see an updated status right away, allow time for the next scheduled detection cycle to complete.

For more details, see the [Email Campaigns Tab](https://lyntex.mintlify.site/reporting/email-campaigns-tab.md) and [Good Sync](https://lyntex.mintlify.site/files-sync/good-sync.md) documentation.


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