> ## Documentation Index
> Fetch the complete documentation index at: https://lyntex.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Launch an Email Campaign in the ACI Platform

> Step-by-step instructions to launch an email campaign from the Portfolio Center, including how to select a Client Code, Letter Type, and send emails.

Launching an email campaign starts in the Portfolio Center. Before the system sends a single email, you must select a Client Code to define the target audience and a Letter Type to determine the email content. Once both are confirmed, the platform handles the rest — filtering eligible records, creating the campaign, sending emails, and generating a return file automatically.

> [!WARNING]
>
> Once a campaign is launched, the system immediately uses the selected Client Code and Letter Type to filter records and send emails. Confirm both selections are correct before you proceed — there is no way to change them after launch.

## Launch Steps

**1. Open the Portfolio Center**

Navigate to the Portfolio Center inside the ACI Platform and select the **Email Automation** option. The system will prompt you to select a Client Code and a Letter Type before the campaign can begin.

**2. Select the Client Code**

Choose the correct Client Code for the campaign. Only accounts linked to this Client Code will be included in the send. Confirm the Client Code is correct before continuing.

**3. Select the Letter Type**

Choose the Letter Type that determines which email content will be sent to the consumer. Confirm the correct letter template is selected before launching.

**4. Search for Eligible Records**

The system automatically searches for accounts that match the selected Client Code and have a valid email address on file. Records with a blank email field are excluded from the campaign.

**5. Create the Email Campaign**

Once eligible records are found, the system creates the campaign. You can monitor its progress and outcomes in the **Email Campaigns** tab.

**6. Create the Email Log**

The system creates an email log listing every email address included in the campaign. View this log at any time in the **Email Summary** tab.

**7. Send Emails**

The system sends emails to all eligible records. For each sent email, the email log is updated with a copy of the email sent and the corresponding collection account status is set to **Sent**.

**8. Create the Campaign CSV File**

After all emails are sent, the system generates a CSV file containing the full list of emails sent and saves it to the **ACI Return File** folder.

**9. Run Good Sync**

Good Sync runs on its scheduled process, analyzes and syncs the return file, and delivers it to FTP via FileZilla. The return file is labeled **ACI Return File**.

> [!TIP]
>
> After launch, open the **Email Summary** tab to review the email log and confirm every address was captured correctly. This is also where you can view a copy of each email that was sent.


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